Shipping & Delivery
STEP 1
Place Order & Pay
Proceed to checkout and pick your secure payment method: bank wire, credit card, or cash/check. Prefer to talk? Call 417-319-4044 for phone orders and questions.
STEP 2
Schedule Delivery
After payment, we'll call you to set a delivery date. For safety and convenience, we'll request to ship to your local UPS Store for pickup. We'll also ask for your wrist size to ensure your watch fits perfectly right out of the box.
STEP 3
Prepare for Arrival
All shipments are discreet, insured, overnight, and require a signature. Delivery usually occurs 1-4 business days after payment clears. You'll receive tracking info the day before delivery.
STEP 4
Sign, Unbox & Enjoy
Shipping carriers usually deliver between 10 a.m.-12 p.m. and require a signature. You'll receive tracking notifications the entire way so you can be prepared to accept your package.
FAQ
Can you deliver to a local hub such as a UPS Store so I can pick up the package when I want?
Yes, we actually prefer this over delivering to your residence and will ask you if you want this option when we call you to schedule delivery. It is safer, preventing a driver from mistakenly leaving packages at your door without a signature. It is also more convenient as you can pick up the package at a time of your choosing. You will have to provide a government ID to prove your identity.
How long will it take for my order to arrive?
Estimated delivery is between 1-4 business days. However, if you'd like us to hold your order to deliver on a specific day, we can.
How much does shipping cost?
For all watches, shipping within the US is free. International shipping varies by country.
Do you offer international shipping?
Yes, we are experienced in shipping to Europe, the Middle East, and Australia.
Can I track my order?
Yes, since we ship all watches overnight, you will receive tracking information the day before delivery. You will receive frequent email notifications detailing the status of your package.
Is my package insured during shipping?
Yes, all shipments are fully insured for the value of the watch. This ensures that your investment is protected from the moment it leaves our shop until it arrives at you. Once you sign for the package, insurance is over. Do not sign for a package that has signs of being opened or extreme damage.
Is a signature required for delivery?
Yes, for security reasons, a signature is required upon delivery. This ensures that your watch is safely received.
What if my package is delayed or lost?
Delays by the shipping carriers are usually weather-related or mechanical failure-related. We will work with the carrier to determine the severity of the delay and determine a new delivery date. In the rare event of a lost package, we will immediately open an investigation to find the package. If it is not found, we will offer a replacement or refund.
Can I change my address after placing an order?
Yes, if your payment method was either bank wire or cash/check. If your payment method was a credit card, we cannot change the address for security reasons and would need to cancel the transaction and process it again with the new shipping address.
What if I receive a damaged or opened package?
In the rare event that your package arrives damaged or appears to be opened, please do not sign or accept delivery. This will return the package to us and insurance will remain active. Immediately give us a call so we can determine the extent of the situation. Signing for the package and accepting delivery will end insurance and all liability for the merchandise thereafter is yours.
How do you ensure the safety of my watch during shipping?
We use high-quality packaging materials and methods to secure your watch during transit. Additionally, all shipments are overnight and fully insured to protect against loss or damage.
What should I do if I have more questions about shipping and delivery?
Please contact us by calling at 417-319-4044 or sending a message through our Contact Us form. We are here to help!