Service Your Luxury Watch

Preserve Your Companion, Your Investment, Your Legacy.

Fill out this form to begin a service

We service all luxury brands including Rolex, Omega, Breitling, Patek Philippe & more.

The Servicing Process


1. Receiving & Assessing your watch

Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to watchmaker.

2. Preparation for servicing

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

3. Dismantling of the movement

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

4. Cleaning of the components

Each component is cleaned in an ultrasonic bath to remove all traces of impurities. 

5. Assembly & lubrication of the movement

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

6. Refinishing of the case and bracelet

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

7. Assembly of the case

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

8. Casing of the movement

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

9. Precision test

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.

10. Waterproofness test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

11. Final Control

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

12. Returning your Watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year guarantee covering replacement parts and labour.

FAQ

How do I sell my watch to you?

We make the process as easy as possible for our sellers. But first thing you’ll need to do is fill out our quote form to get the ball rolling. From there, you will receive an email that will give you next steps.

How do I contact Watch Chest with questions about selling my watch?

The best way to get in touch with questions about selling your watch to Watch Chest is by emailing us at [email protected]

How much is my watch worth and how do you determine your valuations?

We base our offers and list prices on the current pre-owned watch market relying on supply and demand. We base all of our valuations on current and historical sales and market data. To do this accurately our team takes a lot of information (like the brand, model, condition, included accessories, market trends, etc.) into account. In order to set clear expectations, we don’t provide an off-the-cuff ballpark range over the phone, chat, or email. If you would like to get an accurate quote for your watch, simply fill out our online quote form and our valuation and client services teams will get back to you shortly.

How long does it take to get a quote on my watch?

In a large majority of cases, you will receive an instant quote for your timepiece during the online quote process. In some instances, it may take our team a little longer to do all the research on your specific watch model. In these cases, we generally say that it will take 3 business days to get the initial offer emailed to you for review.

Does Watch Chest accept watches from outside of the United States?

Currently, we do not purchase watches from individuals outside of the United States and Canada.

Is there a limit on the number of watches I can sell with Watch Chest?

No, there is no limit. Our online quote form allows you to enter up to five watches at a time. If you have a large number of watches you’d like to sell at one time, you can submit them online via the form or you are welcome to contact us directly via email so we can work directly with you on gathering all of the information on your watches. We can handle any volume and have purchased 50+ watches from some individuals.

What watch brands do you accept?

We work with a wide variety of high end luxury watches from our customers. If you can’t find your watch brand on our Accepted Brands list, then most likely it is not a brand we are currently working with. Because of the nature of the secondhand market, we do not accept any watches that would have an initial listing price of less than $2,000.

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Copyright © 2002-present Watch Chest, LLC. All rights reserved. Watch Chest is not affiliated with Rolex S.A., Rolex USA, or any of its subsidiaries. Watch Chest is an independent watch atelier and is not sponsored by, associated with and/or affiliated with Rolex, S.A. Watch Chest provides its own warranties on the watches it sells. Rolex Datejust, Rolex Day Date President, Submariner, Presidential, Explorer, Sea-Dweller, Super President, GMT-Master, GMT, YachtMaster, Prince, Milgauss, MasterPiece, Air King, Cosmograph Daytona, and PearlMaster are all registered trademarks of the Rolex Corporation ( Rolex USA, Rolex S.A.)