At Watch Chest, we do not support the sale of aftermarket watches. Any watch purchased by Watch Chest will be accepted for service by the original manufacturer, which is the ultimate sign of authenticity in the industry.
Comprehensive Authentication Process: Our team consists of a Rolex-trained master watchmaker, technicians, and timepiece experts who meticulously examine each watch, employing a multi-point inspection, advanced techniques, and tools to verify authenticity. Every detail is scrutinized to ensure that our clients receive nothing but genuine, high-quality timepieces.
Our Confidence, Your Peace of Mind: We stand confidently behind every watch we sell. However, if you require a second opinion, we recommend taking the timepiece to the manufacturer or an authorized representative within the 7-day money-back guarantee/return period.
Commitment to Excellence: In the rare event that any part of your purchase is found not to be completely authentic and no modifactions by the buyer have been made, we pledge to take immediate action. Our commitment includes replacing any non-authentic part with a genuine one at no cost to the client, ensuring that your timepiece is restored to full authenticity.
Your Trust, Our Responsibility: At Watch Chest, your trust is our most valued asset. We strive to build lasting relationships with our clients based on transparency, expertise, and a steadfast commitment to authenticity.
Watch Chest Money-Back Guarantee
We offer a refund guarantee for any reason within the first 7 business days of delivery. To minimize returns we recommend fully understanding the case size (26mm, 31mm, 36mm, 40mm, etc.) of the item you’re purchasing. If you have strong doubts about the size, we suggest trying on a watch of the size you’re considering before making a purchase. Returns and/or refunds are void if the following conditions are not met:
The security tag that is attached to the item when it is delivered to you is removed.
Accessories are damaged or missing.
Modifications, alterations, or damage has occurred.
Signs of use, wear, and tear are present.
Return packing instructions were not followed and the item was damaged during return shipping.
If a return is accepted, the following policies apply:
Return Shipping Fee: A return shipping fee applies to all returns. This is usually ~$100 and depends on your location.
Credit Card Fee: If paid by credit card, a 3.5% fee will be deducted. This is kept by the credit card companies and not by Watch Chest. To avoid this, we recommend payment by bank wire where there are no additional fees deducted.
Restocking Fee: An 18% restocking fee applies to new/unworn watches.
Custom/Special Orders: Custom or special-order items cannot be returned for a refund.
Refund Deductions: All return fees will be deducted from the refund.
Shipping & Delivery: Free signed shipping and delivery estimated in business days. See details
Returns: 7-day returns. Buyer pays return shipping. See details
Payments: All major credit cards accepted; discounts available for bank wire and cash/check payments; trades accepted.
UnwornLooks and functions new. Perfect for gifting.
ExcellentShows no to minimal signs of use. Perfect for gifting. Any notable flaws or signs of wear are stated in the listing.
Shows WearShows some signs of use, with very little visible wear. Any notable flaws or signs of wear are stated in the listing.
WornShows moderate signs of use, with visible wear. Watches in this condition are usually intended for clients who prefer the manufacturer to service the watch after purchasing from Watch Chest. Any notable flaws or signs of wear are stated in the listing.
FairShows noticeable signs of use with significant wear, yet still has a lot of life left. Watches in this condition are usually intended for clients who prefer the manufacturer to service the watch after purchasing from Watch Chest. Any notable flaws or signs of wear are stated in the listing.
Certified Authentic
Money-Back Guarantee
